Hours: Monday to Friday, Sundays and public holidays by appointment only, Saturday 11:00am-3:00pm

Call us on 079 796 7769

Innocent Spirits Logo Black

Website Terms and Conditions of Use Relating to www.innocentspirits.com

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Innocent Spirits Distillery website located at the domain name www.innocentspirits.com (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice.


Innocent Spirits Distillery CC with registration number [Registration Number], incorporated in South Africa and trades as ‘Innocent Spirits’. For the sake of convenience, the name ‘Innocent Spirits’ will henceforth be used.

Governing Law

The law governing these terms and conditions is the law of the Republic of South Africa.

ECT Compliance

The ECT Act states that when we offer goods or services by way of certain electronic transactions, the following must be made available:

– Full name: Innocent Spirits Distillery (Pty) Ltd
– Main business: Craft Rum and Gin Distiller
– Address for receipt of legal service: [Address]
– Office bearers: [Office Bearers]
– Webmaster: andrew@innocentspirits.com
– Website: https://www.innocentspirits.com
– Official email address: andrew@innocentspirits.com

Alcohol Sales

Alcohol is not for sale to persons under the age of 18. For this reason, positive identification may be requested, and we may refuse an order at our discretion. By ordering and purchasing products that contain alcohol, you acknowledge that you are of legal drinking age.

**Electronic Communications**

By using this Website or communicating with Innocent Spirits by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

**E-commerce and Privacy**

The website www.innocentspirits.com sells premium spirits, alcoholic beverages, and associated products online. The use of any product or service purchased from this Website is at the purchaser’s risk. The purchaser/user indemnifies and holds Innocent Spirits harmless against any loss, injury, or damages that may be sustained as a result of using the products sold on the Website.

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address, and telephone numbers, will be kept in the strictest confidence by Innocent Spirits and not sold or made known to third parties. Only the necessary information, such as the delivery address and contact telephone number, will be made known to third parties delivering the product. Credit card details are not kept by Innocent Spirits under any circumstances.

Innocent Spirits cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

Innocent Spirits will supply all goods to the delivery company in good order. Innocent Spirits will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

**Content Ownership**

All the content on the Innocent Spirits website www.innocentspirits.com is owned by us. We claim all property rights, including intellectual property rights, for this content on behalf of ourselves. The User is not allowed to infringe upon those rights.

The User agrees not to copy content from our website without our written permission. Any requests to use our content should be made in writing via our contact page.

If the User believes that their intellectual property rights have been infringed upon by our website content, please notify us in writing via our contact page.

**Pricing and Product Information**

Every effort is made to ensure the accuracy of pricing and product information. Instances may arise in which a product(s) is priced incorrectly on the website or where the product information supplied is inaccurate.

In such instances, Innocent Spirits will either refund the customer the price paid or charge the difference in price to the customer should the customer still wish to purchase the product(s).


All prices quoted on the Innocent Spirits website exclude delivery, insurance, duties, and taxes where applicable.

[Delivery Company] is our selected courier service provider. There is limited 3rd party outsourcing on selected routes.

Delivery will occur between 8 am and 5 pm, Monday to Friday. The customer will be given a delivery note; please check that all the items have been received before signing the delivery note. If nobody is available to take delivery, [Delivery Company] will return the parcel back to their depot.

If all items are not delivered, please write accordingly on the delivery note and inform [Delivery Company] driver. [Delivery Company] driver will then be able to take appropriate action.

The product is made of glass, and therefore breakages

can happen. If breakages are visible on an order, please do not take delivery of that order. Please point out the breakage to [Delivery Company] representative and ask the representative to return the order to [Delivery Company] Manager.

Our liability for any delay in delivery is limited to re-delivery at a later agreed-upon time.

Innocent Spirits accepts online orders for delivery within the Republic of South Africa only. Please contact us to request international delivery prices.


If the delivery has been shipped before the customer cancels an order, the delivery charge will be retained.


Refunds are limited to the price paid.


Innocent Spirits VAT number [VAT Number].


All products sold by Innocent Spirits are sold without warranty or guarantee.

**Stock Availability**

Stock of all goods on offer is limited. Innocent Spirits shall take all reasonable efforts to discontinue any listings or offers as soon as stock is no longer available. However, should items still be offered after stocks are sold, Innocent Spirits shall only be liable to refund monies where it is unable to fulfill orders at advertised/listed prices. Where goods are advertised/listed as having an estimated delivery time or are on pre-order, Innocent Spirits is not responsible for delays on these estimates. These estimates are merely guidelines and may shift with stock availability or delays in international shipping.

**Online Payment – Payfast Payment Gateway**

All online credit card payments are processed by the Payfast Payment Gateway. Cardholders may go to www.payfast.co.za to view Payfast’s security policies.

**Payments and Refunds**

**Credit Card Payments**

At the time of placing the order, the transaction details are presented to the bank, and authorization is obtained for the amount of the order. As protection against fraud, Innocent Spirits reserves the right to request ID documents or other documentation to verify a purchaser’s identity. Innocent Spirits reserves the right to refuse to ship orders to customers refusing to make such information available or whose information is suspicious.

**EFT/Bank Deposit Payments**

We do not accept online orders via EFT or Bank deposit. If you wish to pay by EFT/Bank deposit, please contact us.

If a buyer elects to pay via bank transfer, the following conditions will apply:

– The exact amount must be paid.
– The payment must be identified by supplying the order number and surname in the reference section of the deposit slip or on the electronic transfer.
– Goods will not be shipped until payment has cleared in the Innocent Spirits bank account.
– Stock will not be held for orders paying by EFT/bank deposit that have not cleared in full.

**Credit Card Refunds**

We are able to reverse credit card transactions on our payment gateway system. The refund will only reflect on the credit card used, and no other method is allowed.


Note: Innocent Spirits does not accept cheque payments.

Innocent Spirits will only issue refunds as per the method of payment originally utilized by the customer.


We reserve the right to change, modify, add to, or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Notwithstanding provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither Innocent Spirits nor any of its agents or representatives shall be liable for any damage, loss, or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website. Furthermore, Innocent Spirits makes no representations or warranties, implied or otherwise, that, among others, the content and technology available from this website are free from errors or omissions or that the service will be 100% uninterrupted and error-free.

Users are encouraged to report any possible malfunctions and errors. This website is supplied on an “as is” basis and has not been compiled or supplied to meet the User’s individual requirements. It is the sole responsibility of the User to satisfy themselves before entering into this agreement with Innocent Spirits that the service available from and through this website will meet the User’s individual requirements and be compatible with the User’s hardware and/or software.


Innocent Spirits’ current physical address is:

Innocent Spirits Distillery (Pty) Ltd
[Postal Code]